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  • PRODUCT & Nutritional Information

  • Where to Buy

  • Crunchmaster Store Help

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PRODUCT & NUTRITIONAL INFORMATION

  • My Crunchmaster product tastes off or different. Why?

    We made some changes to make our crackers even tastier!

     

    In September 2021 we switched from using safflower oil to olive oil on our Crunchmaster Multi-Seed, Multi-Grain, Grain-Free, and Multi-Grain 5 Seed crackers. We switched from using safflower oil to include a more premium oil in our products that still provides the same taste and crunch you love! This change comes from over two years of development and consumer testing to improve the overall liking of our Crunchmaster crackers, with olive oil being preferred.

     

    Additionally, in September 2021 our Multi-Grain Sea Salt, Aged White Cheddar, and Garden Vegetable crackers no longer contain millet or quinoa seeds. This change comes from years of development and repeated consumer testing to improve the overall liking and taste of our Crunchmaster Multi-Grain crackers, with the new recipe being preferred by consumers like you.

  • How are Crunchmaster crackers made?

    Great question! Crunchmaster products are made with a traditional rice cracker technology from Japan called “Usuyaki.”  We start with pure, USA grown rice, add inclusions (like seeds), dry them to a precise moisture, bake them to perfection, and lightly coat them with a touch of heart-healthy olive oil and the highest quality seasonings.

  • Are Crunchmaster products baked in the USA?

    We are proud to say Crunchmaster cracker products are baked in the USA and made with globally sourced ingredients. Our Crunchmaster Rice Poppers products are made in Japan. To view our full line of products, nutritional facts and ingredients, please visit:  http://crunchmaster.com/products

  • Are Crunchmaster products gluten-free?

    Yes! We’re happy to say all Crunchmaster crackers are Certified Gluten Free. You can learn more about our dedication to a healthy lifestyle as well as gluten-free cracker here: https://crunchmaster.com/our-story/

  • Are Crunchmaster products made with non-GMO ingredients?

    At Crunchmaster, most of our products are Non-GMO Project Verified. We encourage you to check the product package for Non-GMO Project Verified information about a product. To view our full line of products, nutritional facts and ingredients, visit: http://crunchmaster.com/products.

  • Do Crunchmaster products contain allergens?

    We encourage you to check the ingredient and allergen statement on the product package for information about a product. If you have additional questions, please contact us directly at: https://crunchmaster.com/contact/

  • Do Crunchmaster products use non-iodized salt?

    Yes, Crunchmaster products use non-iodized salt.

  • Are Crunchmaster products Kosher?

    Yes. All Crunchmaster products are certified kosher by the Orthodox Union (OU). Check out the full line of products on our website: http://crunchmaster.com/products.

  • Do Crunchmaster products use FD&C colors?

    No. All Crunchmaster products are free of FD&C colors.

  • Olive oil is not supposed to be used with high heat. Is the olive oil used exposed to high heat when baking?

    Olive Oil is used as a topical after the baking process. Thus, it is not exposed to the high heat when baking.

  • Are some Crunchmaster products vegan?

    Yes! Our vegan products include:

    • 5-Seed Multi-Grain Crackers
    • 6-Seed Multi-Grain Crackers
    • Avocado Toast Salt & Pepper Crackers
    • Mixed Nut Cracker
    • Multi-Seed Original Crackers
    • Multi-Seed Original Crisps
    • Multi-Seed Rosemary & Olive Oil Crackers
    • Multi-Seed Roasted Garlic Crackers
    • Multi-Grain Sea Salt Crackers
    • Protein Sea Salt Crackers
    • Toasted Sesame Rice Crackers
  • Did the Protein Snack Crackers ingredients change?

    The Protein Snack Crackers were recently reformulated to include more fiber per serving. During this update, new oat and corn fiber ingredients were added.

  • What is the shelf life for Crunchmaster crackers?

    Crunchmaster products, when unopened, are best if served before 10 months from the production date. You can find the “best before” date printed on each package.  For our stand-up retail packages, you will locate the Best Before date printed on the bottom of the bag.  For our Club bag-in-box products, the Best Before date is printed on the foil package or top seal.  To keep Crunchmaster products fresh after opening, keep them in an airtight container in a dry, cool environment. Crunchmaster products can also be frozen to maintain maximum freshness. Simply thaw them for 15 minutes prior to serving.

  • Why do my crackers have a fishy taste?

    It happens rarely, but it does occur when flax seeds enter the end of its shelf life.

  • I have Celiac disease and I think I had a negative reaction to your product. What should I do?

    We’re sorry to hear you’re having health concerns. All our products are Certified Gluten-Free, and we test every production run for the presence of gluten or to confirm the absence of gluten to ensure the highest standards of purity. We recommend you see a primary health care physician immediately regarding any symptoms you may be having. Please use the “Share a concern” section to provide us with the product’s the “best before” date so we can contact you regarding this matter: https://crunchmaster.com/contact/.   For our stand-up retail packages, you will locate the Best Before date printed on the front of the pouch in the bottom left panel of the pouch.  For our Club and bag-in-box products, the Best Before date is printed on the top flap panel and also on the inner foil bags.

  • Do you ever have sales?

    Our prices reflect the decision to only use the highest quality ingredients in our products so we can give our customers a healthy product that is free of gluten and GMOs.  Watch your local retailers for sales or download the iBotta app to find coupon offers.

  • Can you send me samples or coupons?

    We no longer mail samples or coupons.  If you sign up for our Crunch Crew newsletter, you’ll receive a one-time $1 off coupon.  You can also check the Ibotta app or your local retailer’s app to find coupon offers. Follow us on Facebook and Instagram or sign up for our newsletter to stay in the know about new products, tasty recipes and the opportunity to win a free Crunchmaster Prize Pack!

  • I don’t have a printer to get a coupon. How can I print it?

    A printer is necessary to obtain coupons since we can no longer mail them. We sincerely apologize for the inconvenience.

  • Is Crunchmaster packaging recyclable?

    Our club box is made from 100% recycled paperboard and is recyclable, but our resealable pouch packaging is not recyclable. For our club bag-in-box items, the box itself is recyclable but the foil bags are not. The packaging keeps the products fresh longer than other options. We are always looking for new ways to improve our packaging and hopefully we will be able to make a transition in the future.

  • Do you have any recipes that go well with your crackers?

    There are over 70 mouthwatering Crunchmaster recipes perfect for any occasion on our website! Search recipes by categories like appetizers, entree, salads and more: https://crunchmaster.com/recipes/.

  • I have a question about something else.

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    WHERE TO BUY

    • Where can I find Crunchmaster products?

      Visit the store locator to find stores near you. Be sure to check the deli and artisanal cheese sections in addition to the cracker aisle. Let us know if you keep having trouble! You can also purchase our products on Walmart.com or Amazon.com.

    • Why can’t I find Crunchmaster products at a store near me?

      You can request your local store carry Crunchmaster products by giving the store manager a written request to stock or restock the item. The more requests the store gets, the greater the chances the product will be stocked.

    • Costco no longer carries Crunchmaster. Why?

      Due to limited Costco store space, Crunchmaster products are rotationally stocked. You can request your local Costco to carry this product on a regular basis by giving your local store manager a written request to restock the item. All the requests received by Costco go to the buyer in charge of that category. If you have family or friends who also happen to like the item, please encourage them to do the same. The more requests Costco gets, the greater the chances the product will be stocked.

    • Are Crunchmaster products available in Canada?

      Varieties of Crunchmaster Multi-Seed and Multi-Grain Crackers are available nationally in most major retailers across Canada. Please feel free to reach out to us and provide your postal code and we will be happy to provide you with a list of retailers in your local area that carry our Crunchmaster Crackers.

    • Are Crunchmaster products available on Canada’s Amazon Marketplace?

      Crunchmaster does not currently operate on Canada’s Amazon website (www.amazon.ca). If you visit the US Amazon Marketplace, you can order and have product shipped to you.

    Crunchmaster Store Help

    • Do I need an account to purchase from the Crunchmaster shop?

      No, you do not need an account to purchase from our online shop. Simply add which items you would like to purchase to your cart and then click on the shopping cart icon located in the top right corner and click “Proceed to Checkout”. You will then have an option for guest checkout.

    • How do I create an account?

      You can sign into your Crunchmaster account by clicking here: Log In or by going to the Store and clicking on the person icon on the top right corner of the page. Below the “Login” button, there is a prompt to “Create Account”. Proceed to fill out all required fields and click “Create Account” when finished.

    • How do I sign into my account?

      You can sign into your Crunchmaster account by clicking here: Log In or by going to the Store and clicking on the person icon on the top right corner of the page. You will then be prompted to enter your email and password.

    • How do I reset my password?

      You can sign into your Crunchmaster account by clicking here: Log In or by going to the Store and clicking on the person icon on the top right corner of the page. Below the “Login” button, there is a prompt to “Request Password Reset”. Proceed to fill out the email associated with the account and click “Request Temporary Password” when finished. Check your email for instructions on how to reset your password. Please allow up to 10 minutes for the email to show in your inbox.

    • How do I change my account email and/or password?

      Log in your Crunchmaster account. Hover your mouse over the person icon on the top right corner of the page. A drop down will appear, click on “My Account”, and then go to one the following tabs to update your information: Payments, Addresses, Setting.

    • How do I view my current and past orders?

      Log in to your Crunchmaster account. Hover your mouse over the person icon on the top right corner of the page. A drop down will appear, click on “My Account”, and then go to “Order History” to view current and past orders.

    • Something is wrong with my order. How can I get this fixed?

      Go to our FAQ/Contact Us page. Click on the purple box titled “Contact Us”, then click on the “Crunchmaster Site Order Concern” and fill out the required fields. After you submit your concern, our customer service team will be in contact with you shortly after.

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